Skip to content

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Paying for care

Most people will need to pay something towards the cost of their care and support. Find out if you're eligible for assistance and how you can get assessed.

Get a financial assessment

There are different ways to get a financial assessment and find out how much you'll contribute towards your care. 

Online calculator

The quickest way is by using the online calculator. You'll be asked enter details of your financial circumstances. Then the calculator will tell you what your weekly contribution might be.

Calculate your contribution

PDF form

If you prefer, download a PDF form to get a financial assessment: 

Home visit

You can also get a financial assessment through a home visit:

If you need more information, find out more about financial assessments for care on the Age UK website.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.