Request a repair online

You can use this form to request a non-emergency repair in your own home.

Who can report a repair

You can report a repair if you:

• are an Islington Council tenant
• have lived in your home for more than eight weeks

If you are a council tenant and moved in within the last eight weeks, contact Housing Services.

What you can report

You can report any repair you need inside your home that isn't a danger to health or safety (an emergency).

Emergency or communal repairs

You have to report emergencies or repairs to shared (communal) areas of the building in a different way.

Report:

• an emergency repair
• a problem in a shared (communal) area of the building

What you need to report a repair

You will need your:

• postcode
• rent account number (where to find this)  

Report a repair

If you are not an Islington Council tenant

• Housing Association tenants - contact your association.
• Partners for Islington (PFI) tenants - contact PFI.
• Tenant Management Organisation (TMO) tenants - visit the TMO contact page.
• Living in temporary accommodation - contact your managing agent.

Track your repair

To track the progress of your repair, log into My Islington and go to your housing account.

Tracking updates

Localz (or Track My Operative) gives you updates on your repair as they happen, such as when your repair person will arrive or where they are now.

You can also message them if there's an update or a problem.

To use Localz, you’ll need to:

• give a mobile number when you report a repair
• have a smartphone with internet access

On the day of your repair, you may get a text message with a link that will track when the repair person is going to arrive. The link is safe to click. It will look a bit like this: https://s.localz.io /Islington/tmz1wd.

After the appointment, you can give your feedback in a survey to help us improve our service.