Report a communal repair
If you are a council tenant or leaseholder, tell us if something needs fixing in a communal area.
Communal areas include:
- stairs and landings
- door entry systems
- lifts
- drains
- doors and windows in shared spaces
- gardens, paving, fencing, and other shared outdoor areas
Before reporting the repair, you can check with your Quality Assurance Officer or Estate Services Coordinator to see if it has already been reported.
Report a communal repair
Email repairs@islington.gov.uk to report a communal repair.
You'll need to tell us:
- your full name and address
- phone number
- what needs to be repaired
- preferred access times, if any
Or use WhatsApp to report a communal repair.
Our automated chat service will:
- ask a few questions
- help you book an appointment
Emergency communal repairs
Call 020 7527 5400 if the repair:
- is a danger to health, safety or security
- cannot wait until the next working day
Check if your repair is an emergency.
What happens next
We aim to complete most communal repairs in 20 working days.
If the repair is an emergency, we aim to repair it or make it safe in 2 hours.
We might not complete a repair in 20 working days if:
- it requires leaseholder contributions, leaseholders need to be informed and consulted
- it's already scheduled as part of a works programme
- we need to order special parts, which may take time
- it's a more expensive repair which must go out to tender so we get the best value
Attend an inspection
You can get involved with checking repair standards in communal areas by attending estate inspections.