Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  3. Home
  4. Housing
  5. Repairs and estate management
  6. Repairs
  7. Help me fix pilot

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Tools icon

Help me fix terms and conditions

Terms and conditions for using the help me fix service for emergency repairs assessments and damp and mould inspections.

  1. Respect for staff: all parties must maintain a respectful demeanour towards staff during video appointments. Any form of disrespect or abuse will not be tolerated. 
  2. Incident reporting: any incidents occurring during video appointments will be reported to the necessary channels for appropriate action. 
  3. Sharing information: information will be shared with third parties only if there is or appears to be a credible threat to safety or security. Information may also be shared with internal departments to ensure the effective handling of repairs and inspections. 
  4. Call termination: we reserve the right to terminate any video call if there are threats or abusive behaviour directed towards staff. 
  5. Video storage and usage: videos recorded during appointments will be stored in the event of a disrepair claim and may be used in legal proceedings. These videos will form part of disclosures for legal cases, particularly to demonstrate how operatives handle issues such as damp and mould. 
  6. Internal policies and training: an in-house policy will be developed to guide staff on when and how to view or share recorded videos. Staff will receive training on these policies to ensure compliance and proper handling of video content. 
  7. Safeguarding and employee protection: safeguarding reporting channels will be established to protect all parties involved. Measures will be taken to ensure the protection of employees during video appointments.  
Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.