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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Premises plan requirements

If you're applying for a new special treatments premises licence or making variations to a licence that includes changes to layout you need to supply us with a detailed plan of the premises.

The plan should be in Standard Scale 1:100 and show: 

  • the extent of the boundary of the building, if relevant, and any external and internal walls of the building and, if different, the perimeter of the premises
  • the proposed treatment rooms
  • the location of points of access to and egress from the premises
  • if different from above, the location of escape routes from the premises
  • fixed structures (including furniture) or similar objects temporarily in a fixed location (but not furniture) which may impact on the ability of individuals on the premises to use exits or escape routes without impediment
  • in a case where the premises includes any steps, stairs, elevators or lifts, the location of steps, stairs, elevators or lifts
  • in a case where the premises includes any room or rooms containing public conveniences, the location of the room or rooms
  • the location and type of any fire safety and other safety equipment
  • the location of a kitchen, if any, on the premises.

Please note, freehand drawn plans will be rejected. 

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