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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Safeguarding

We take great care to make sure that our older and vulnerable residents feel safe and in control. We have a variety of safeguarding measures in place and work closely with providers to make sure our residents receive good quality and safe services. This page contains links to relevant reports related to safeguarding performance, such as number of concerns raised and number of safeguarding enquiries.

Our annual safeguarding performance report published by NHS digital. 

We also publish reports from our Safeguarding Adults Board.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.