Families First Partnership Programme privacy notice

Last updated: November 2025 

What this notice is about 

The Families First Partnership Programme brings together services from the council, NHS, schools, police, and voluntary organisations to provide early help and targeted support to families who may be facing challenges. 

You should also read our main privacy notice, which gives more details about your rights and how to contact us.  

What information we collect hold and use 

We may collect and use the following information about you or your children: 

• name 
• date of birth 
• contact details (address, phone, mobile, email) 
• NHS number 
• ethnicity 
• information about family members and who is in your household 
• physical or mental health conditions 
• education and school attendance details 
• support needs and service involvement 

Where needed, we may also ask for: 

• religious or similar beliefs 
• National Insurance number 
• language 
• gender 
• accommodation status 
• nationality 
• sexual orientation 
• marital status 
• financial information 

Where we get your information from

We get information directly from you and your family, and from other organisations involved in your care or support, such as: 

• schools and early years settings 
• healthcare providers (e.g. GPs, health visitors, CAMHS) 
• social care teams 
• housing and welfare services 
• police and safeguarding partners 
• voluntary and community organisations 
• other local authorities (if your family moves or receives services across boroughs) 
• government departments (e.g. Department for Education, Ministry of Housing, Communities and Local Government (MHCLG)) for programme evaluation 

How we use this information 

We use your information to: 

• understand your family’s needs and provide the right support 
• coordinate services across different agencies 
• help improve outcomes for children and young people 
• keep children safe and promote their wellbeing 
• meet our legal duties and statutory responsibilities 
• fulfil our responsibilities under national programmes, such as Supporting Families 

Our legal reasons for processing (using) your data 

Under UK General Data Protection Regulations (UK GDPR), the Data Protection Act 2018 (DPA 2018) and the Data Use and Access Act 2025 (DUAA 2025) we use your data because: 

• it’s our legal obligation (the law says we must) 
• in the vital interest (to protect your/someone else’s life or safety) 
• we are doing something in the public interest or as part of our official duties 

Other laws that apply to our services 

We rely on a range of laws when delivering the Families First Partnership Programme. These include: 

• Children Act 1989 and 2004 
• Children and Social Work Act 2017 
• Children and Families Act 2014 
• Childcare Act 2006 
• Education Acts 1996, 2002, 2006, 2008 
• Education and Skills Act 2008 
• Crime and Disorder Act 1998 
• Equality Act 2010 
• NHS Act 2006 and Health Act 1999 
• Local Authority Social Services Act 1970 
• Localism Act 2011 
• Digital Economy Act 2017 (Part 5) 
• Data Protection Act 2018 and UK GDPR 
• Data (Use and Access) Act 2025 

Who we share your information with

We may share your information with: 

• NHS services (e.g. health visitors, CAMHS, GPs) 
• schools and education providers 
• housing and welfare services 
• employment services (e.g. Jobcentre Plus/DWP) 
• police and safeguarding agencies (e.g. Youth Offending Team, MARAC) 
• voluntary and community sector organisations 
• other local authorities 
• government departments (e.g. Department for Education, DLUHC) for programme evaluation 

We only share information when it is necessary and lawful. Sometimes the law requires us to share your data and in those cases, we do not need your consent. 

How we store your data 

We keep your information safe in our secure case management system. Only staff who need it can see it.  

To find out how long we keep your information, check our main privacy notice and retention schedule. 

Your individual rights 

You have rights over your personal data. For more details see our main privacy notice and the page about your individual rights.  

Complaints 

If you are unhappy with how we use your data, please see the council’s main privacy notice to find out how to make a complaint.